Fees, funding and what to expect from a home visit

Home visit fees depend on the service and the length of the visit, and we confirm the fee with you by phone before anything is booked. There are no hidden travel charges on top of the quoted fee for suburbs we list.

Privately funded visits are paid at the time of the visit by card, or by invoice where that is arranged in advance. Funded visits are invoiced to your plan manager, package provider or scheme.

Many health funds pay a rebate on physiotherapy and podiatry under extras cover, including for home visits. We give you a receipt with the item numbers your fund needs. Check your level of cover with your fund.

We ask for as much notice as possible if a visit needs to change, because a clinician has set aside travel time. We explain the policy when you book.

Medicare can contribute to allied health visits through a Chronic Disease Management plan, sometimes called a care plan or team care arrangement, which your GP prepares for people with a long-term condition. It covers a set number of allied health visits each calendar year, with a rebate on each. Ask your GP whether you are eligible, and send us an enquiry to confirm how it applies to home visits.

Yes, for self-managed and plan-managed participants. Physiotherapy and podiatry usually sit under Improved Daily Living in the Capacity Building budget. Our NDIS page explains how we work with participants, plan managers and support coordinators.

In most cases yes. Allied health visits are a recognised use of government-funded aged care at home when they support your care plan. We invoice your provider directly. See our home care packages page.

Please ask when you enquire. We will confirm the arrangements for Department of Veterans' Affairs clients, including any referral your GP needs to provide, before the first visit.

These schemes can fund physiotherapy for accepted claims. Tell us your claim details when you enquire and we will confirm what is possible for a home visit.

A member of the Head2Toe team calls you back. We ask a few questions about the visit, check your funding and match a physiotherapist or podiatrist from your nearest clinic. Then we confirm a time.

The first visit is longer because it includes a full assessment. Follow-up visits are shorter. We confirm the expected length when we book so you can plan your day.

A registered physiotherapist or podiatrist from one of our clinics in Moonee Ponds, Brunswick or Kew East. We tell you their name before the visit. Our clinicians carry identification.

A clear space to move in, the shoes you usually wear, any hospital paperwork or care plans, and a list of your medications. If someone else helps with your care, it is useful to have them there for the first visit.

Yes, and we encourage it. We can also, with your agreement, keep a family member informed between visits.

Everything needed for the visit. A portable table where it is useful, resistance bands and small weights, sterile podiatry instruments, and the tools we use to assess balance and walking. Clinic-only equipment stays at the clinic.

We visit homes across Melbourne's north and inner east, around our clinics. The suburbs we visit page has the full list. If yours is not listed, ask, as we are adding areas as the service grows.

Yes. We can visit residents in retirement villages and some aged care facilities. Tell us where when you enquire so we can check arrangements with the facility.

Visits run on weekdays during business hours. Tell us your preferences when you enquire and we will do our best to match them.

Children are seen at our clinics rather than at home. For paediatric physiotherapy or podiatry, please contact a Head2Toe clinic directly.